YS00BT49 Service Design and Development (5 cr)
Cooperation network course
Network: EduJyväskylä
Available for: Master's students, Bachelor's students and Bachelor's and Master's students
This course is offered through the Network for EduJyväskylä. These studies are available for bachelor's, and master's degree students studying in the University of Jyväskylä.
Description
Orientation to the service design thinking
Service design process
Customer orientation as a starting point for service design
Service design methods and tools
Utilization of service design in development activities
Learning outcomes
Purpose of the course
The purpose of the course is to enable students to use the customer-centred approach of service design in the development activities of private, public and third sector organisations. The course focuses on the stages of the service design process and the methods applied to them.
You can apply the process and methods of service design to solve challenging development challenges in working life.
You can analyze and critically evaluate the applicability of service design in solving different development challenges.
You will be able to apply and combine service design methods and tools in the development of complex service packages.
You will be able to lead customer-oriented development, considering the importance of customer experience.
Lead and develop the service design process in multidisciplinary project teams and networks.
You will be able to communicate as an expert in a service design project with networks, stakeholders and the multidisciplinary project team.
Create and lead an experimental and participatory development culture that supports innovation and sustainability.
You will be able to analyze and anticipate changes in business environments and identify areas for development that can be addressed through service design methods.
You will be able to use research knowledge to justify, anticipate and target development needs.
You can use AI responsibly in the different phases of the service design process.
Competences
Operating in a workplace
Learning to learn
Proactive development
Sustainable development
Description of prerequisites
A bachelor's degree in social services, health care, or well-being services.