TJTS5603 Digital Service Innovations (5 cr)

The course focuses on digital service innovation. More specifically on service innovation, management and development for understanding the design of cyber-physical, cognitive, and smart services. The readings are based on leading academic journals and contemporary conference articles. The course has the goal to critically study, apply and evaluate literature and theories on a variety of key service research topics. The idea is to give you an understanding about contemporary service research in selected areas and prepare you to conduct your own future research. 

1. You will have an advanced understanding of research in the area of service innovation, service system development, value creation, measuring and optimizing service experiences, and in the conceptualization of transformative services.

2. You will acquire service innovation knowledge and read key research articles in some of the leading academic journals and conference proceedings.

3. You will learn how to develop a topic for a research project in the area of cyber physical, cognitive, and smart services.

4. Lastly, articulate and present your acquired knowledge in a scientific and practice-orientated fashion. 

Course structure: the course will use a typical master’s course format. The course consists of theoretical lectures, which are followed up workshops. However, it is assumed that students will participate to class discussion and prepare for each of the lectures beforehand. 

This course assumes that you have already completed your bachelor’s studies and you are currently doing your master’s or doctoral studies. 

There is no textbook for this course; since most of the readings are taken from academic journals and conference proceedings. However, students are expected to read more widely including additional articles from any recognized journal in information systems. Many useful citations can also be obtained from the AIS Digital Library, the ACM Digital Library, and other bibliographic databases such as ABI/Inform, Science Direct or the Emerald Library. Many of these libraries and databases are available online from the University of Jyväskylä Library at http://kirjasto.jyu.fi/ (usually you are required to login from outside of the university network). Additional citations and resources can be found, e.g., in the AIS website at http://www.aisnet.org/