TJTS5603 Digital Service Innovations (5 cr)

Study level:
Advanced studies
Grading scale:
Responsible organisation:
Faculty of Information Technology
Curriculum periods:
2020-2021, 2021-2022, 2022-2023, 2023-2024

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Digital Service Innovations Course at The University of Jyväskylä


The course focuses on digital service innovation. More specifically on service innovation, management and development for understanding the design of cyber-physical, cognitive, and smart services. The readings are based on leading academic journals and contemporary conference articles. The course has the goal to critically study, apply and evaluate literature and theories on a variety of key service research topics. The idea is to give you an understanding about contemporary service research in selected areas and prepare you to conduct your own future research. 

Learning outcomes

  1. You will have an advanced understanding of research in the area of service innovation, service system development, value creation, measuring and optimizing service experiences, and in the conceptualization of transformative services.

  2. You will acquire service innovation knowledge and read key research articles in some of the leading academic journals and conference proceedings.

  3. You will learn how to develop a topic for a research project in the area of cyber physical, cognitive, and smart services.

  4. Lastly, articulate and present your acquired knowledge in a scientific and practice-orientated fashion. 

Additional information

Course structure: the course will use a typical master’s course format. The course consists of theoretical lectures, which are followed up workshops. However, it is assumed that students will participate to class discussion and prepare for each of the lectures beforehand. 

Description of prerequisites

This course assumes that you have already completed your bachelor’s studies and you are currently doing your master’s or doctoral studies. 

Study materials

There is no textbook for this course; since most of the readings are taken from academic journals and conference proceedings. However, students are expected to read more widely including additional articles from any recognized journal in information systems. Many useful citations can also be obtained from the AIS Digital Library, the ACM Digital Library, and other bibliographic databases such as ABI/Inform, Science Direct or the Emerald Library. Many of these libraries and databases are available online from the University of Jyväskylä Library at (usually you are required to login from outside of the university network). Additional citations and resources can be found, e.g., in the AIS website at 

Completion methods

Method 1

Please note that you need to have a passing mark for the online class quizzes, Individual assignments, workshop group report, and final exam. Otherwise, the student will fail the course.
Evaluation criteria:
Group Research Report (25%) and Final Exam (50%). The rest pass / no pass.
Select all marked parts
Parts of the completion methods

Participation in teaching (5 cr)

Participation in teaching
Grading scale:
English, Finnish