TJTSM60 Advanced Topics in Service Innovation (5 cr)
Description
Content
This course focuses on service research, more specifically on innovation and design of cyber physical, cognitive, and smart services. The readings are based on academic journal and conference articles. The course focuses on a critical examination and evaluation of the literature on a variety of key service research topics of today. The idea is to give you an understanding of the contemporary research in the selected areas and prepare you to conduct your own research. The academic goal of the course is to prepare students for doing research in the area of cyber physical, cognitive, and smart services. A basic grounding in the concepts underlying research in the discipline is essential if students are to succeed in completing the graduate program. This course is designed to introduce students to the contemporary research priorities in the area (Ostrom et al. 2015, Peters et al. 2016). Students need to understand the nature of service research as a discipline and current research issues and themes. A number of current research areas will be identified and representative papers examined.
Completion methods
The course will use a typical master’s course format. The course consists of theoretical lectures, which are followed up by group work labs. However, it is assumed that students will participate to class discussion and prepare for each of the lectures beforehand.
Assessment details
Online Class Quizzes 20%; Group Research Assignment 30%; Final Exam 50%
Learning outcomes
Description of prerequisites
Literature
- The course syllabus is based on the following leading edge journal articles: Peters, Christoph, Paul Maglio, Ralph Badinelli, Robert R. Harmon, Roger Maull, James C. Spohrer, Tuure Tuunanen et al. "Emerging digital frontiers for service innovation." Communications of the Association for Information Systems 39, no. 1 (2016).; Ostrom, Amy L., Ananthanarayanan Parasuraman, David E. Bowen, Lia Patricio, and Christopher A. Voss. "Service research priorities in a rapidly changing context." Journal of Service Research 18, no. 2 (2015): 127-159. The more specific course reading will be announced every semester and updated regularly to follow the current research trends. The readings will be based on high-quality journal articles and papers in conference proceedings from the related field of research, such as information systems, service science and service research.