TJTSM60 Advanced Topics in Service Innovation (5 cr)

Study level:
Advanced studies
Grading scale:
0-5
Language:
English
Responsible organisation:
Faculty of Information Technology
Curriculum periods:
2017-2018, 2018-2019, 2019-2020

Description

Content

This course focuses on service research, more specifically on innovation and design of cyber physical, cognitive, and smart services. The readings are based on academic journal and conference articles. The course focuses on a critical examination and evaluation of the literature on a variety of key service research topics of today. The idea is to give you an understanding of the contemporary research in the selected areas and prepare you to conduct your own research. The academic goal of the course is to prepare students for doing research in the area of cyber physical, cognitive, and smart services. A basic grounding in the concepts underlying research in the discipline is essential if students are to succeed in completing the graduate program. This course is designed to introduce students to the contemporary research priorities in the area (Ostrom et al. 2015, Peters et al. 2016). Students need to understand the nature of service research as a discipline and current research issues and themes. A number of current research areas will be identified and representative papers examined.

Completion methods

The course will use a typical master’s course format. The course consists of theoretical lectures, which are followed up by group work labs. However, it is assumed that students will participate to class discussion and prepare for each of the lectures beforehand.

Assessment details

Online Class Quizzes 20%; Group Research Assignment 30%; Final Exam 50%

Learning outcomes

After the course students will have good knowledge and understanding of research in the area of service innovation, service systems development, value creation, transformative services, and measuring and optimizing service performance and impact; Students can acquire knowledge and read critically relevant research articles in some of the leading academic journals and conference proceedings; Students can learn how to develop a topic for research project in the area of cyber physical, cognitive, and smart services.

Description of prerequisites

This course assumes that you have already completed your bachelor’s studies and you are currently doing your master’s or doctoral studies.

Literature

  • The course syllabus is based on the following leading edge journal articles: Peters, Christoph, Paul Maglio, Ralph Badinelli, Robert R. Harmon, Roger Maull, James C. Spohrer, Tuure Tuunanen et al. "Emerging digital frontiers for service innovation." Communications of the Association for Information Systems 39, no. 1 (2016).; Ostrom, Amy L., Ananthanarayanan Parasuraman, David E. Bowen, Lia Patricio, and Christopher A. Voss. "Service research priorities in a rapidly changing context." Journal of Service Research 18, no. 2 (2015): 127-159. The more specific course reading will be announced every semester and updated regularly to follow the current research trends. The readings will be based on high-quality journal articles and papers in conference proceedings from the related field of research, such as information systems, service science and service research.

Completion methods

Method 1

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Parts of the completion methods
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